The Importance Of Developing Soft Skills With DiSC® Training

DiSC Profile and Soft SkillsThe Role of Soft Skills 

Soft skills are extremely important in creating success within the workplace.  Often, the emphasis is very strongly on what are known as “hard skills,” which are training, expertise and knowledge.  They are easy for employers to recognize and quantify within their organizations.

Soft skills, also known as interpersonal skills, include the abilities we use every single day to connect and interact with each other, both individually and also in groups.  Individuals that have worked tirelessly on acquiring strong people skills are certainly more effective throughout their personal and professional lives.  Soft skills must be given equal importance to hard skills, and companies should work very hard at making sure that these types of skills are developed by their employees.

What Are Soft Skills? 

There are many different soft skills, and each should be valued and worked on by employers and employees alike.  Indeed, it is recommended that people include their soft skills on their resumes, to tell employers about their full skills set.  One of the soft skills that should be top of the list is strong organizational teamwork and group cooperation.

“Acting as a team player means not only being cooperative, but also displaying strong leadership skills when necessary.”  Top 7 Most Important Soft Skills

Other important soft skills include the ability to be flexible, being a good communicator, using resourcefulness and ability to solve problems, ability to listen to feedback and to apply this for improvement, confidence and, finally, capability of thinking creatively outside of the box.  Clearly, these are skills that cannot be measured by a certificate or other piece of paper.  Additionally, they are skills that are important across the board, regardless of whether someone is at the top or at the bottom of the hierarchy of the organization.

How DiSC Helps – Understanding Makes The Difference 

DiSC Tests are utilized to understand an individual’s particular DiSC Style.  All of these profiles present you with a powerful comprehension of how the natural behavioral characteristics of men and women impact how they communicate with other people, or have a tendency to behave in a variety of circumstances and scenarios.

By making use of the DiSC Profile results to organizational teams, customer service, sales, and also workplace interactions, DiSC Profiles and each of our other solutions will help organizations and individuals enhance in several areas.

DiSC Training Materials from Intesi! Resources increase your understanding because the materials are developed to enhance and enrich the results of the corresponding DiSC Profile.  The training materials focus on the areas of workplace, management, sales, and leadership.  If this is your first exposure to DiSC we recommend the Everything DiSC Workplace Profile because it focuses specifically on workplace issues regardless of the individual roles within that workplace and examines the specific priorities which drive individuals at your workplace.  It provides for a personalized, 4-step learning experience.  If your learning objective focuses on salespeople, managers, or leaders then use the profile and training kits that are specific to those individuals.

Communication Is Key 

One of the most important factors within soft skills is communication.

“Communication skills are the most important soft skills for an employee.  The ability to communicate through the spoken and written word is a necessity in nearly every industry and in every workplace.  Communication skills can be learned and improved with the right training.”  The Importance of Soft Skills in the Workplace

As such, organizations should have a strong focus on providing appropriate communication training.  Naturally, this needs to be applicable as well.  Someone who works in the mail room may need to be trained in speaking over the telephone and dealing with other employees who have queries, but they probably don’t need to be trained in written communication to be used in strategic documents.  At the same time, organizations should be committed to providing their employees with a progression of options, so this training should not be out of bounds either.

Soft Skills Training 

There is some question as to what extent soft skills are something you are born with, or whether they can be learned.  For a long time, they were viewed in the same way as leadership and management, meaning that they are inborn skills.  However, the opinion on leadership and management has had to change over recent years, and so has that of the development of soft skills.  It is now widely agreed that they can actually be taught and developed, albeit only to a certain degree.

“Now, yes, it would be easier to develop these skills for someone who naturally has a positive and driven disposition, but nonetheless, they can be greatly improved upon for someone who doesn’t feel this way at the moment.” 
The Importance of Soft Skills

Why Does It Matter?

Some people wonder why soft skills truly matter.  They are still highly focused on the necessity of hard skills.  Indeed, this is important, but that does not mean soft skills are no less important themselves.  They play a vital role in increasing productivity and providing excellent customer service leading to customer loyalty.

“The workplace has evolved an interpersonal dynamic that can’t be ignored.  The acts of listening, presenting ideas, resolving conflict, and fostering an open and honest work environment all come down to knowing how to build and maintain relationships with people.”  Why Soft Skills Matter – Making Sure Your Hard Skills Shine

This is why it is so important for organizations to offer soft skills training.  It will benefit the company as a whole very quickly.  Additionally, it opens up lines of progression for staff, making them feel more engaged and valued.  In order to secure a competitive edge, organizations should make sure that their employees know how to handle hoe they relate with their peers and customers.  We don’t compete with products alone anymore, but rather how well we use our employees and how they excel at their job.


Co-owner/Co-founder of Intesi! Resources. Educated as an architect I transitioned to technology during my career in architecture. Intesi! Resources was founded in 2004 and my focus is everything Web/eCommerce related from the design and development of our site to all the marketing activities involved. I also provide significant support for our clients on all our products and how they are used to deliver assessment-driven learning solutions that develop self-awareness and interpersonal skills.

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