Conflict is difficult. It reduces productivity and can delay the decision-making process. It is almost impossible to have a workplace without any conflict. There are many things that cause such problems, including differences of personalities, priorities, opinions, ideas and objectives, unmet needs, high levels of stress, insecurities and so on.
It is important that conflicts are managed and resolved before they spiral out of control. So how do you improve workplace relationships by resolving conflict? This takes special skills and resources; it requires excellent communication, listening, and empathy.
The perfect workplace is one where no conflict exists. However, this is impossible to achieve. Within a workplace, we have to deal with various people and people have moods, interests and personalities and it is simply not realistic to believe that this will never cause conflict.
This is why it is so important for managers to understand the basics of conflict resolution. They have to be ready to manage workplace relationships in such a way that conflict does not get out of hand. But how is this done? Let’s first take a look at why conflict exists in the workplace.
When working for an organization, you will always have to deal with other people. There are those who are your senior, your team members and your juniors, but you must build a positive, effective and genuine relationship with each of them. Depending on the hierarchy of your organization, there may be differences in terms of how you can and can’t work with others.
For instance, many people find that they lose their friends once they are promoted. However, remember you are not at work to make friends, but rather to do a job. This means you have to find a way to work with people in a way that is based on mutual respect and understanding.
An organization is as much about its product or service as it is about its people. This is all too often forgotten. It is assumed that people will simply be able to work together because they are good at their jobs. However, people have personalities, morals, values and certain beliefs and sometimes some of these may clash.
While a professional person is able to leave their personal feelings at home and get on with the job, having good relationships is actually necessary to increase productivity. Building effective workplace relationships is an important component of being successful in your professional life. But how do you build these relationships with so many different people in a single company?
Interestingly, Forbes recently dedicated a news item to the importance of having good relationships at work.