All workplaces experience some form of conflict on a daily basis. Indeed, there are many situations in which conflict is beneficial, so long as it is resolved properly. Conflict resolution is about increasing and improving communication, so that conflicting ideas can co-exist. In order to make this possible, it is important to first understand how conflict is caused.
This will help those charged with conflict resolution to identify what the real issue is, and help move on from there, before workplace relationships are irreparably destroyed. If conflicts are not resolved, they have a tendency to escalate which could lead to a decrease in productivity and morale.
Why Employee Retention Matters
In a recent survey, it was noted that only 45% of people are currently satisfied with their job. This is a frightening figure, as it is lower than it has ever been and highlights how important it is for employers to focus strongly on job satisfaction. Without this, organizations have a big chance of seeing high employee turnover, as their most talented people jump ship to other organizations.
Organizations must focus strongly on maximizing the creative abilities, talent and potential of every member of their team, which gives them a competitive advantage over others. By engaging employees, job satisfaction is greatly increased and employee turnover is reduced.
Conflict and The Workplace
Conflict is difficult. It reduces productivity and can delay the decision-making process. It is almost impossible to have a workplace without any conflict. There are many things that cause such problems, including differences of personalities, priorities, opinions, ideas and objectives, unmet needs, high levels of stress, insecurities and so on.
It is important that conflicts are managed and resolved before they spiral out of control. So how do you improve workplace relationships by resolving conflict? This takes special skills and resources; it requires excellent communication, listening, and empathy.
The Role of Soft Skills
Soft skills are extremely important in creating success within the workplace. Often, the emphasis is very strongly on what are known as “hard skills,” which are training, expertise and knowledge. They are easy for employers to recognize and quantify within their organizations.
Soft skills, also known as interpersonal skills, include the abilities we use every single day to connect and interact with each other, both individually and also in groups. Individuals that have worked tirelessly on acquiring strong people skills are certainly more effective throughout their personal and professional lives. Soft skills must be given equal importance to hard skills, and companies should work very hard at making sure that these types of skills are developed by their employees.
The Importance of Getting Your Corporate Culture Right
Every organization has a corporate culture. However, this culture can be something that draws people in and something that retains people within the organization, but it can just as easily be a true repellent for potentially fantastic employees. Get your corporate culture right, and you will see increased productivity and creativity. Get it wrong, however, and you will see higher levels of sick leaves, greater staff turn over and generally unhappy feelings. Clearly, it is very important that leadership and management are completely aware of what the current corporate culture is, and what they can do in order to improve it.