The way we interact with others could be a reason for conflict and stress. If this is not recognized appropriately, it can lead to escalating problematic behavior. Too many people spend a lot of their time suppressing who they really are, what their values and goals are. They live with feelings of guilt and anger and spend much of their time being incredibly frustrated. Much of this is directly linked to the way we speak to those around us, be that in the workplace, at home, in educational establishments, with friends, and with strangers.
It is incredibly important that we are all capable of saying no, thereby increasing our own self-respect and being able to deal with a variety of different situations in our day to day life. This is achieved by improving our personal communication and interpersonal effectiveness.
Having excellent communication skills is one of the most important soft skills that you need if you want to build a successful career and, some would say, a happy and successful life. Co-workers regard the great communicators as successful individuals. Being a great communicator will get you places and promotions, but this means you have to be highly versed in all the elements associated with communication. Many people do not communicate effectively; they take turns talking. They may act like they’re listening, but may really just be thinking of what they will say when it’s their turn to talk. Whether you are the sender or the receiver of communication, you have to be comfortable in dealing with all the different channels that exist. These include voice to voice, face to face, written and many more. If you have poor personal communication skills, you will struggle to have interpersonal effectiveness and you will find it very difficult to further your career and personal life.
There is one thing that really sets a good leader apart and this is the capacity to have excellent inter-personal communication. This means that they can motivate, influence, persuade and inspire others. This is known as “non-verbal intelligence,” which means it is about our inner abilities to understand things around us and use these things to motivate both ourselves and others.
Being an effective personal and inter-personal communicator is incredibly important and something that can be learned. Of course, natural talent is very important as well, but you can practice it, learn it or even enhance it if you’ve already got it.
The perfect workplace is one where no conflict exists. However, this is impossible to achieve. Within a workplace, we have to deal with various people and people have moods, interests and personalities and it is simply not realistic to believe that this will never cause conflict.
This is why it is so important for managers to understand the basics of conflict resolution. They have to be ready to manage workplace relationships in such a way that conflict does not get out of hand. But how is this done? Let’s first take a look at why conflict exists in the workplace.
Interpersonal communication is hugely important in terms of being able to be effective in the work place, and in personal life as well. It is the process that describes how people are able to convey important messages, including feelings and information. They do this both verbally and non-verbally. This type of communication is done face to face, which means it looks not just at what is being said through language, but also at how things are being said. This includes such things as facial expressions, body language, tone of voice, and gestures.