Conflict is difficult. It reduces productivity and can delay the decision-making process. It is almost impossible to have a workplace without any conflict. There are many things that cause such problems, including differences of personalities, priorities, opinions, ideas and objectives, unmet needs, high levels of stress, insecurities and so on.
It is important that conflicts are managed and resolved before they spiral out of control. So how do you improve workplace relationships by resolving conflict? This takes special skills and resources; it requires excellent communication, listening, and empathy.
The perfect workplace is one where no conflict exists. However, this is impossible to achieve. Within a workplace, we have to deal with various people and people have moods, interests and personalities and it is simply not realistic to believe that this will never cause conflict.
This is why it is so important for managers to understand the basics of conflict resolution. They have to be ready to manage workplace relationships in such a way that conflict does not get out of hand. But how is this done? Let’s first take a look at why conflict exists in the workplace.
It is unavoidable to have conflict and other issues within a workplace. Everybody within an organization should have some knowledge about conflict resolution and how to manage interpersonal relationships, but sometimes real conflict can only be resolved by leaders and managers. There are a number of workplace issues that are very commonly found in various workplaces around the world and being aware of these and the strategies used to resolve them will help you to come to a quicker solution should you come across them in your own workplace.
This information can be beneficial for everybody from the grass root level to senior management, as it is also a useful tool to recognize how your own behavior may contribute to the start of certain conflicts.
When you work together in an organization, there is always going to be conflict. There are conflicts of personality, conflicts of ideas, conflicts of values, or perhaps someone just has a bad day and feels the need to take it out on someone else. Regardless of what the reason for conflict is, it is essential that it is resolved before something gets out of hand. This requires quite specific skills, and here are some great tips to make sure you can deal with any sort of conflict that may arise in your workplace.
Do Not Solve The Problem
This seems like strange advice. After all, isn’t the only way to resolve conflict to find a solution? The issue is, however, that immediately jumping to a solution may seem like you are being dismissive of the conflict in the first place.
“It’s easy to want to take sides to move a decision along. Take the time to listen to the complaints. I tell my folks not to bring me an issue with another employee until they tell me they have already talked to that person and tried to work it out independently.”The Culture Gap by Paul Spiegelman
You must remember that your role is to resolve the conflict, not solve a problem. That is something the parties involved in the conflict must come to by way of discussion and agreement. They need to learn to communicate in such a way that they can understand each other’s points of views and come to a decision that is mutually acceptable. Your role is to facilitate that.