About Steve Giles

Co-owner/Co-founder of Intesi! Resources. Educated as an architect I transitioned to technology during my career in architecture. Intesi! Resources was founded in 2004 and my focus is everything Web/eCommerce related from the design and development of our site to all the marketing activities involved. I also provide significant support for our clients on all our products and how they are used to deliver assessment-driven learning solutions that develop self-awareness and interpersonal skills.

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Author Archives: Steve Giles

About Steve Giles

Co-owner/Co-founder of Intesi! Resources. Educated as an architect I transitioned to technology during my career in architecture. Intesi! Resources was founded in 2004 and my focus is everything Web/eCommerce related from the design and development of our site to all the marketing activities involved. I also provide significant support for our clients on all our products and how they are used to deliver assessment-driven learning solutions that develop self-awareness and interpersonal skills.

customer service

Easy Ways To Improve Customer Service

customer serviceWhat Is Customer Service?

At the core of any business lies your customer or service user. If they aren’t happy with the products or services they receive, customers will not return to your company, nor will they recommend you to others. This doesn’t mean that you aren’t allowed to make mistakes. Mistakes happen and it is your response to those mistakes that will determine whether or not your customers will come back. All of this can only be achieved with superior levels of customer service and that is a huge skill to have. Let’s take a look at some of the ways that exist to help you improve your customer service.

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Workplace Stress

What Causes Workplace Conflict?

Work Is a Stressful Place.

We have to deal with workloads and deadlines, as well as with a whole lot of other people who are stressed. Just as in a social situation, if you step into a room with 30 other people, there are bound to be some that you don’t like. But is all workplace conflict caused by clashing personalities? It seems that to some degree it is, but it is more because people with clashing personalities have clashing communication styles. As a result, they take things in ways that they were perhaps not meant.

Let’s take a look at the most common catalysts for workplace conflict and how The Everything DiSC Workplace Profile will help.

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What Is A DiSC® Profile? Part 4 of 4

How Is DiSC Used?

Personality ImageUsing DiSC is beneficial in all sorts of organizations. It is often used in Fortune 500 companies, but just as much in very small organizations. Government departments and educational establishments use it, as do churches, consultants, facilitators and coaches. In fact, even individual people can find benefits from going through a DiSC profiling program.

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What Is A DiSC® Profile? Part 3 of 4

Understanding the DiSC Acronym

The DiSC Model of Behavior was first proposed in 1928 by William Moulton Marston, a physiological psychologist, in a book entitled Emotions of Normal People. Like many psychologists of his time, Marston made a deliberate decision to focus only on psychological phenomena that were directly observable and measurable through objective means. Continue reading