William Moulton Marston is the brains behind the theory that explained how healthy and normal individuals respond to a range of stimuli on an emotional level. His goal was to help people to understand that every emotion they feel is normal, even if they made them feel ashamed. Yes, each of us is completely different, but that is normal as well. In Marston’s theory, people weren’t labeled as types. Instead, he believed that each person fits mainly into one or two different styles. According to Marston, understanding why you respond in a certain way when confronted with various demands from people, societal expectations and different situations, means that we are able to realize our happiness both on a professional and personal level.
At the core of any business lies your customer or service user. If they aren’t happy with the products or services they receive, customers will not return to your company, nor will they recommend you to others. This doesn’t mean that you aren’t allowed to make mistakes. Mistakes happen and it is your response to those mistakes that will determine whether or not your customers will come back. All of this can only be achieved with superior levels of customer service and that is a huge skill to have. Let’s take a look at some of the ways that exist to help you improve your customer service.
We have to deal with workloads and deadlines, as well as with a whole lot of other people who are stressed. Just as in a social situation, if you step into a room with 30 other people, there are bound to be some that you don’t like. But is all workplace conflict caused by clashing personalities? It seems that to some degree it is, but it is more because people with clashing personalities have clashing communication styles. As a result, they take things in ways that they were perhaps not meant.
Let’s take a look at the most common catalysts for workplace conflict and how The Everything DiSC Workplace Profile will help.
How Is DiSC Used?
Using DiSC is beneficial in all sorts of organizations. It is often used in Fortune 500 companies, but just as much in very small organizations. Government departments and educational establishments use it, as do churches, consultants, facilitators and coaches. In fact, even individual people can find benefits from going through a DiSC profiling program.
The DiSC Model of Behavior was first proposed in 1928 by William Moulton Marston, a physiological psychologist, in a book entitled Emotions of Normal People. Like many psychologists of his time, Marston made a deliberate decision to focus only on psychological phenomena that were directly observable and measurable through objective means. Continue reading