The Making Of Great Managers
What makes a manager great? Is it something that you are born with, or is it something you can learn? Organizational experts believe that, for a long time, we thought leadership was something that you were born with. As a result, people were often overlooked for managerial positions because they simply didn’t have what it takes.
However, these opinions have had to be reviewed, as companies started to become stagnant. The old ways of doing things simply aren’t working anymore. Indeed, it now seems that a lot of what is needed to be a really good manager is something that can be learned. Let’s take a look at some of the characteristics of a really good manager. Continue reading
No Magical Recipe For Success
If you have a business, you will want it to be a success. However, actually achieving this is really hard and many of us don’t know where to start.
What is success? And why is it that some companies seem to grow and grow and become conglomerates like Virgin, whereas others seem to work equally hard and have the same passion, but go bust? There is no magical recipe for success, but there are a number of things that you can do and look for in your own company to increase your chances. Let’s take a look.
The Impact of Superior Leadership
We know that effective leadership is critically important. We understand that it impacts the way companies are run, and how productive and profitable they are. However, we also know that confidence in leadership is at an all-time low and continues to drop. Not only is this visible in employee surveys, but also in the turnaround of managers in the workplace. On average, a senior manager only stays in their position for 7.6 years, down from 9.5 years in 1995.
Some experts are now suggesting that this is due to the fact that although we know that we need to develop our leaders and managers, we don’t know how to do this. Leadership development is a multi-million dollar industry, but one that focuses on the wrong issues. In fact, some would go so far as to say that these businesses are not about improving management, but rather simply about improving their own bank balance. Let’s take a look at the biggest mistakes made in the industry.
The Importance of Getting Your Corporate Culture Right
Every organization has a corporate culture. However, this culture can be something that draws people in and something that retains people within the organization, but it can just as easily be a true repellent for potentially fantastic employees. Get your corporate culture right, and you will see increased productivity and creativity. Get it wrong, however, and you will see higher levels of sick leaves, greater staff turn over and generally unhappy feelings. Clearly, it is very important that leadership and management are completely aware of what the current corporate culture is, and what they can do in order to improve it.
Great Customer Service Is The Key To Business Success
We all know that the customer is king. That expression has existed for hundreds of years, and it will continue to exist because it is right. No company can operate without its customers; they are the lifeblood of the organization.
Hence, you have to make sure that they are listened to, feel appreciated and don’t have any reason to complain. Additionally, your customers also tell you a lot about your company and how you can improve whatever service it is you offer.