TRAIN EFFECTIVE LISTENING SKILLS
Used for Training The Personal Listening Profile Paper Version ONLY!
To do coaching and training effectively to improve the listening component of personal communication, there is no shortcut. You need skill and you will need these trainer materials.
Conduct full or half-day training sessions based around the Personal Listening Profile.
The kit includes everything you need:
- Research and Technical Background
- A Fully Scripted Seminar
- Presentation Materials on CD-ROM
- Two Personal Listening Paper Profiles
Participants Will Learn to Listen and Respond with Purpose
Listening is more than hearing. Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways that are appropriate to the purpose. If the message is entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to persuade us, our purpose is judgment, so we listen and respond critically.
It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication.
Participants Will Discover the Impact of Different Listening Approaches
The Personal Listening Profile helps individuals identify which of the five listening approaches they use to process, organize, store, and retrieve information:
- Appreciative: Listens in a relaxed manner, seeks enjoyment, entertainment, or inspiration.
- Empathic: Listens without judging, is supportive of the speaker, and learns from the experiences of others.
- Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas.
- Discerning: Listens to get complete information, understand the main message, and determine important details.
- Evaluative: Listens in order to make a decision based on information provided and may accept or reject messages based on personal beliefs.
The Personal Listening Profile also helps people understand when their most natural listening approach may not be appropriate, and how to adopt another approach for more successful communication.
This Training Will Enhance Individual and Team Performance
Organizations use the Personal Listening Profile to
- Enhance communication
- Strengthen customer relationships
- Improve management effectiveness
- Reduce conflict
- Develop leaders
