The Online Personal Listening Profile
(16-Page Narrative)
Communication and Listening Skills Profile
Overcoming Communication Barriers
Good communication is one of the
most valued skills in the workplace.
Effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but also to a positive performance environment.
Successful organizations also know that good communication is not just about speaking well. It's about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only by listening effectively can you respond appropriately.
Learn to Listen and Respond with Purpose
Listening is more than hearing.
Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways more appropriate to the purpose.
If the message is entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to persuade us, our purpose is judgment, so we listen and respond critically. It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication.
Discover the Impact of Different Listening Approaches
Behavioral research shows that people approach listening with different purposes and with different motivations related to achieving that purpose. The Online Personal Listening Profile is a self-directed learning, communication, and listening skills profile that helps people discover their preferred or most natural approach to listening as they gain insight into the different listening approaches of others. The Online Personal Listening Profile identifies five listening approaches contained in your Listening Approaches Graph (how inclined you are to use each of the 5 approaches):
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Appreciative
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Empathic
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Comprehensive
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Discerning
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Evaluative
The Listening Profile Report is a Comprehensive 16-Page Narrative that:
- describes your natural Listening Style
describes your strengths and potential growth areas
defines your expectations of others as good listeners
includes your Communication Gap Analysis, an overview of how your strengths and limitations in each of the 5 listening styles relates to a speaker's message
presents a Personalized Action Plan
Adopt an Appropriate Listening Approach
The Online Personal Listening Profile also helps people see that their preferred listening approach may not be appropriate to every situation. With this communication and listening skills profile they learn when and how to adopt another listening approach for more successful communication. It outlines three primary factors to consider in choosing the listening approach appropriate to the situation:
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Purpose
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Motivation
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Behavioral Indicators
For Additional Details:
What is DiSC?
What is EPIC?
Related Products
The Personal Listening Profile Facilitator’s Kit provides everything trainers need to administer this communication and listening skills profile in facilitated sessions.
Brochure and Sample Report:
Research Report:
(Requires Adobe Acrobat)
