Order and Return Policies

An Outline of Our Ordering and Return Policies

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ONLINE ORDERS - DOMESTIC

Online orders are accepted using Visa, MasterCard, Discover and American Express. Orders placed from the website during a weekday usually ship same or next day.

PHONE ORDERS

All phone orders require written verification. If you place an order via phone, we will email you with an order confirmation that requires your response with explicit approval before the order can ship.

ACCEPTED PAYMENT METHODS

We gladly accept common credit cards (Visa, MasterCard, Discover and American Express). In order to keep our prices low, we do not carry the overhead of accounts receivable, thus typical terms or purchase orders are not accepted. If you cannot order with a credit card, we will accept a Prepaid Purchase Order.

PREPAID PURCHASE ORDERS

To setup a pre-paid purchase order, please do the following:

• Email us a request for an invoice at customerservice@intesiresources.com, or call us and make your request. Your request must include bill to information, ship to information, PO # (if applicable), Phone, FAX, AND EMAIL ADDRESS of contact person.



• We will email an invoice for the requested items to you.



• Direct mail a PO with a check to us with a copy of the requested invoice.



• We will ship your order when your check arrives.

Our Address for Mailed Checks is:

Our FIN # is 68-0561875

ELECTRONIC GOODS DELIVERY POLICY

Electronic delivery reports, products, and services require a "human being" to either issue a code, password, or email links, and therefore delivery is limited to "business hours" when a "human" can get the product or service to you during business hours M-F, 9 AM - 3 PM Pacific time. We will make best efforts at all other times.

IMPORTANT NOTE: You are responsible to ensure that your SPAM filters do not prevent our emails from reaching you. If you have SPAM filters enabled, please be sure to add Intesi@Inscape-EPIC.com to your allowed senders list (your "white list") for all ordered online reports.

INTERNATIONAL ORDERS

International orders (from countries other than the US) are accepted from most countries, except those that are currently sanctioned by the US Government. International orders may be placed using a credit card. We accept Visa, MasterCard, Discover, and American Express.

Orders from countries in the European Union (EU) are generally shipped same or next day.

Due to high fraud risk, orders placed from other countries may be delayed for verification of legitimacy before goods are delivered. This verification can take up to 180 days.

If an order is suspicious, it will not ship even with credit card authorization approval, until it has been cleared via international trade investigation.

RETURN POLICY

ALL SALES ARE FINAL once paper or online product orders are received.

NO products may be returned for refund, credit, or exchange for any reason. If we make an error, we will correct it at no expense to you. No credit, for any reason, will be issued to your credit card after you order. At these significant web pricing discounts, the protection of intellectual property in the materials, and copyright protection for all parties, we find this policy most beneficial for all our customers and clients.

WE HAVE A STRICT NO REFUNDS, EXCHANGES, CREDITS OR RETURN POLICY FOR ANY REASON WHATSOEVER.

Please order carefully. Print this page for your information. By ordering you agree to these terms without reservation, and agree that you will receive no refund, credit, return, or exchange for any reason.

RIGHT TO REFUSE SERVICE

Intesi! Resources reserves the right to refuse service to anyone without stating the reason.