When you work together in an organization, there is always going to be conflict. There are conflicts of personality, conflicts of ideas, conflicts of values, or perhaps someone just has a bad day and feels the need to take it out on someone else. Regardless of what the reason for conflict is, it is essential that it is resolved before something gets out of hand. This requires quite specific skills, and here are some great tips to make sure you can deal with any sort of conflict that may arise in your workplace.
Do Not Solve The Problem
This seems like strange advice. After all, isn’t the only way to resolve conflict to find a solution? The issue is, however, that immediately jumping to a solution may seem like you are being dismissive of the conflict in the first place.
“It’s easy to want to take sides to move a decision along. Take the time to listen to the complaints. I tell my folks not to bring me an issue with another employee until they tell me they have already talked to that person and tried to work it out independently.” The Culture Gap by Paul Spiegelman
You must remember that your role is to resolve the conflict, not solve a problem. That is something the parties involved in the conflict must come to by way of discussion and agreement. They need to learn to communicate in such a way that they can understand each other’s points of views and come to a decision that is mutually acceptable. Your role is to facilitate that.