A New Soft Skill: Interpersonal Effectiveness
The way we interact with others could be a reason for conflict and stress. If this is not recognized appropriately, it can lead to escalating problematic behavior. Too many people spend a lot of their time suppressing who they really are, what their values and goals are. They live with feelings of guilt and anger and spend much of their time being incredibly frustrated. Much of this is directly linked to the way we speak to those around us, be that in the workplace, at home, in educational establishments, with friends, and with strangers.
It is incredibly important that we are all capable of saying no, thereby increasing our own self-respect and being able to deal with a variety of different situations in our day to day life. This is achieved by improving our personal communication and interpersonal effectiveness.