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Tag Archives: DiSC Profiles

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Improving Customer Service and How The DiSC Profile Helps

Using The DiSC Profile To Develop Great Customer ServiceGreat Customer Service Is The Key To Business Success

We all know that the customer is king.  That expression has existed for hundreds of years, and it will continue to exist because it is right.  No company can operate without its customers; they are the lifeblood of the organization.

Hence, you have to make sure that they are listened to, feel appreciated and don’t have any reason to complain.  Additionally, your customers also tell you a lot about your company and how you can improve whatever service it is you offer.

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Improve Your Resume With A DiSC Profile, And Other Hints, Tips

Use the DiSC Profile to Improve a ResumeIt’s Tough Out There Looking For A Job

Finding a new job is incredibly difficult, particularly while we are still going through difficult economic times.  Indeed, the economy is recovering and jobs are being created, but the reality remains that far more people apply for the same job as they did several years ago.

This means that where once we had to stand out during an interview, we now have to stand out in our resume.  Hopefully, the following hints and tips will help you to build a killer resume, helping you to get your foot in the door.

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Conflict Resolution and The Everything DiSC Workplace Profile

Conflict ResolutionToday’s Workplace

The perfect workplace is one where no conflict exists.  However, this is impossible to achieve.  Within a workplace, we have to deal with various people and people have moods, interests and personalities and it is simply not realistic to believe that this will never cause conflict.

This is why it is so important for managers to understand the basics of conflict resolution.  They have to be ready to manage workplace relationships in such a way that conflict does not get out of hand.  But how is this done?  Let’s first take a look at why conflict exists in the workplace.

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The DiSC Profile and Other Recruiting Tips

Improve Hiring Processes with The DiSC ProfileHiring the Right Person – Why It’s Important

It is incredibly important to hire the right people for the right job.  It doesn’t matter whether this is done through an external job advertisement or through internal promotion.

You have to have a really good people strategy in place, which includes a recruitment, selection and retention program.  Doing that properly is all about making sure that you understand the finer points of recruitment, hiring and promotion processes.

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How Does The DiSC Personality Test Work?

Assessing Behavior

The DiSC Personality Test is a very powerful tool to assess behavior.  It was developed following the theories of William Moulton Marston, psychologist.  Marston suggested that there are four specific personality traits, which are Dominance, Inducement, Submission and Compliance.  Walter Vernon Clarke took this theory and developed it further, using it as a personality assessment tool.

Marston studied the emotions and behavior of normal people and their interaction with their environment.  The research conducted by his contemporaries Jung and Freud had centered on the emotions of abnormal people.  Marston developed the theory to explain model of human behavior and people’s emotional responses to various stimuli; but he did not create an assessment tool.

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Top Industries For DiSC Profile Use

What Is A DiSC Profile?

The DiSC Profile is a fantastic tool that allows people to improve and understand their behavior both at home and in the workplace. It isn’t just about understanding your own DiSC Profile, however, but also about understanding that of others within a team.  DiSC stands for Dominance, Influence, Steadiness and Conscientiousness, and everyone tends to score highest on one of these four issues.  Being aware of this improves working relationships and productivity and tends to make for better leaders and managers.  But which industries use the DiSC Profile more than others and why?

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Everything DiSC Profile Supplement for Facilitators

Overview

These reports empower you with the insights that help individuals understand their results that they receive in the profiles.  The whole catalyst for the development of this tool was really to help people investigate DiSC style assignments that were a little confusing, a little vague or simply just to provide more information.  The most frequent situation is when the dot is close to the center of the circle.  This supplement can help you investigate why that happened.

The Everything DiSC Profile Supplement for Facilitator automatically accompanies the respective Everything DiSC Profile and therefore does not incur additional EPIC credits to generate.  It provides the behind the EPIC screen look of how a participant’s profile results were determined and what other factors might influence their style.  This is a one-page report that provides more detailed data about a respondent’s DiSC style assignment and dot placement, scores for eight DiSC scales and assessment items the respondent rated highly that aren’t typical for their style to help uncover the nuances of their style.

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Interview: The DiSC Profile in Our Business

Debbie Giles, co-owner and co-founder of Intesi! Resources, was recently interviewed by Kristin Muller-Wenzel of London Global Consultants for her publication HR Psychos.  Here is a reprint of that interview.


Personality Assessments in Business with the DiSC Profile
An Interview with Debbie Giles

Co-Founder and Co-Owner of Intesi! Resources Debbie Giles is a Certified DiSC Trainer with over 30 years of experience in business management, human resource and management training. In our interview she is talking about her work and experiences with personality assessment tests in the last years.

Which method for personality assessments do you use in general and why?

We sell, support, and train using DiSC Profiles by Wiley (formerly Inscape Publishing) who created the original DiSC assessment and continues to lead the way in DiSC innovation. We are an Everything DiSC Authorized Partner and rank in the top 1% of all 1,800 partners worldwide.  DiSC is a powerful tool that is easy to understand and simplifies the complexity of human behavior.  DiSC assessments are not designed to provide clinical insights into people’s psyches.  They are designed to be self-scored and self-interpreted because the individual is regarded as the expert on themselves.  You do not have to be a trained psychologist to use DiSC.  It is accessible to anyone who has the desire to learn more about themselves and others using words found in everyday language.

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Adaptive Testing Activated For All Everything DiSC Profiles

This post is a follow-up to our original announcement, on May 30, 2012, about Adaptive Testing.

Beginning July 21, 2012, Everything DiSC assessments will use Adaptive Testing (AT) and a new, more sophisticated scoring algorithm to give participants the most precise DiSC® style assignment possible.

AT is more aligned with contemporary psychological testing—it’s frequently used in aptitude tests, so you may be familiar with the AT assessment method.  With AT, respondents are presented with questions and their responses determine the next questions they’re given.

How is the Everything DiSC® AT assessment better than the 79-item assessment?

In addition to thorough beta testing of the Everything DiSC® AT measurement, we hired two independent agencies to perform multiple rounds of analysis focused on construct validity.  Two of the most well-respected academic assessments in the psychological community were used to establish construct validity of the Everything DiSC AT assessment: NEO PI-R™ and 16PF®.  The agencies also compared the construct validity of the Everything DiSC AT assessment to the Everything DiSC 79-item assessment and the DiSC Classic 28-item assessment.

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Everything DiSC Profile Family Continues To Improve!

The foundation of the DiSC Model, as described by William Marston in his book, “The Emotions of Normal People,” was a circle as is represented in today’s Everything DiSC Profiles—the third generation DiSC Profile.   The dot placement and shading in the circular model provides a clear visual of the continuous nature of DiSC in a more simple and intuitive manner that is incredibly straightforward and powerful.

What Is Changing?

Currently the Everything DiSC Profiles ask the participants to respond to 79 items on a 5-point likert scale determining how frequently each item or adjective describes them.  That 79-item assessment will no longer be available after mid-July 2012 when Adaptive Testing (AT) will launch for any Everything DiSC assessment providing a new, more sophisticated scoring algorithm to give participants the most precise DiSC style assignment possible.  Adaptive testing will maximize the precision of the style assignment, participant confidence and personalized feedback.  Based on extensive validation research conducted by two independent agencies that specialize in psychometric testing, the AT measurement is 12% more accurate than the 79-item Everything DiSC profile and 32% more accurate than the DiSC Classic Profile.

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