Customer Service: The Backbone of Every Company
Customer service is the backbone of a company and it is vitally important to get it right. This means finding the right people, who are those that are able to carry on the message and vision of the business, while making sure customers are treated with dignity and respect and are encouraged to return again and again. Whether you want to work in customer service, or you are an organization looking for people to work in that field, an interview process is always necessary. Interview processes are designed to filter out which people will be able to deliver that message. Although interviews are not foolproof, they are incredibly important. So what questions can you expected to be asked, or should you ask if you are doing the hiring, in customer service?