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Inscape Certified Trainer

July 22nd, 2014

SalesAvoiding Fundamental Sales Mistakes

There are thousands of different ideas on how to make effective sales.  Some people believe the only thing that matters is the end result: closing the deal.  Others believe that they can get through on charm and knowledge of a product alone.  There are even some that believe asking again and again is the only way to make a sale.  All of these people are actually wrong.  The reality is that fundamental mistakes are made in all of the approaches and that these mistakes generally happen right at the start of the process.  This is because those involved in sales are fixated on making a sale, which is the end result.  Hence, they forget all the necessary initial steps.  Let’s take a look at how to make a killer sale the right way.

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July 17th, 2014

What Is Diversity?What Is Diversity? 

It is very important to increase diversity in the workplace by improving your practices of recruiting, hiring and promoting.  Diversity is as much about diverse talent as it is about diversity and equality. It has many different forms and layers including differences in age, ethnic background, gender and race.  Diversity dimensions also include geographic location, income, parental status, marital status, and religious beliefs. All HR professionals have to make sure they know what barriers are in place to improve diversity and how they can respond to the challenge.  It isn’t difficult or hard to create a more diverse workplace, so long as the right HR practices are in place.

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July 15th, 2014

Organizational Development PuzzleThe Vital Nature of Organizational Development

Organizational development is a vital part of the success of any business.  It is underpinned by a long and interesting history, as well as a variety of tools, processes, models and theories.  The type of theories that you choose to apply for your company depend on how you operate and function, and what the goals and strategies are in place.  Let’s take a look at this in a bit more detail.

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July 10th, 2014

Tools To Get Your Personal Communication RightCommunication Is Central To Success 

Having excellent communication skills is one of the most important soft skills that you need if you want to build a successful career and, some would say, a happy and successful life.  Co-workers regard the great communicators as successful individuals.  Being a great communicator will get you places and promotions, but this means you have to be highly versed in all the elements associated with communication.  Many people do not communicate effectively; they take turns talking.  They may act like they’re listening, but may really just be thinking of what they will say when it’s their turn to talk.  Whether you are the sender or the receiver of communication, you have to be comfortable in dealing with all the different channels that exist.  These include voice to voice, face to face, written and many more.  If you have poor personal communication skills, you will struggle to have interpersonal effectiveness and you will find it very difficult to further your career and personal life.

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July 8th, 2014

Successful Employee RetentionFocus On Employee Retention 

All HR departments should have a strong focus on employee retention.
Many workers today are searching for new job opportunities on a regular basis – either actively searching or open to new opportunities.  Some workers are even search for those new opportunities while at work.  Every employee is an investment that has to be cherished and nurtured.  This is about more than just making sure they have job satisfaction.  Rather, they have to know that they are valued; feel like they are being invested in and they should be given opportunities to grow within a company, rather than feeling like they have to look elsewhere.  Let’s review a number of important things to take into consideration to help you increase your level of employee retention.

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July 3rd, 2014

Soft SkillsTimes Have Changed Regarding Getting A Good Job

Once upon a time, getting a good job was about having the relevant education and wearing proper business attire.  However, times have changed a lot since then and since HR managers have started to pay attention to so-called “soft skills” the things they are looking for in applications are now completely different.  The scientific terms of soft skills are EQ – Emotional Intelligence Quotient – and this is an attribute that is hard to measure and takes work to master.  However, it seems to be more important to businesses than qualifications, experience or what someone wears.  Unsurprisingly, soft skills training is becoming increasingly popular.


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July 1st, 2014

Your Culture Is Your BrandResearch Suggests Culture Drives Profits

There is significant research to suggest that businesses with a strong and positive corporate culture see much greater long term profits.

However, the values in this corporate culture do not just have to be advertised, they actually have to be lived by.  Employees need to perceive a real culture of integrity in order to see their own performance improved.  Integrity needs to be the norm of behavior within a company, meaning that everybody is able to trust each other.


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June 26th, 2014

Customer ServiceCustomer Service: The Backbone of Every Company

Customer service is the backbone of a company and it is vitally important to get it right.  This means finding the right people, who are those that are able to carry on the message and vision of the business, while making sure customers are treated with dignity and respect and are encouraged to return again and again.  Whether you want to work in customer service, or you are an organization looking for people to work in that field, an interview process is always necessary.  Interview processes are designed to filter out which people will be able to deliver that message.  Although interviews are not foolproof, they are incredibly important.  So what questions can you expected to be asked, or should you ask if you are doing the hiring, in customer service?

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June 24th, 2014

A Vision of SuccessDefining Success Is Subjective 

It is almost impossible to come up with a definition of “success”.  This is because it is a personal thing and different people have different views on what success means for them.  It could be a high salary, a certain position in society, a big house, and so on.  Even on a micro level, there can be great contradictions.  For instance, someone may get a promotion and believe that they were successful in their efforts of achieving that.  Someone else may think they were just lucky and had a good day during the promotion interview.  Someone may appear successful to the rest of the world, such as a famous movie star, but in their personal life, they may be depressed and alone because they have lost their private life due their fame.

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June 19th, 2014

Conflict ResolutionWorkplace Conflict 

All workplaces experience some form of conflict on a daily basis.  Indeed, there are many situations in which conflict is beneficial, so long as it is resolved properly.  Conflict resolution is about increasing and improving communication, so that conflicting ideas can co-exist.  In order to make this possible, it is important to first understand how conflict is caused.

This will help those charged with conflict resolution to identify what the real issue is, and help move on from there, before workplace relationships are irreparably destroyed.  If conflicts are not resolved, they have a tendency to escalate which could lead to a decrease in productivity and morale.


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