CLIENT: The executive board members of a national organization.

BUSINESS NEED: The board had been productive with regard to tasks, but tension existed among members because they didn't understand one another's work styles.

SOLUTION: Board members needed to increase their understanding of team roles, work styles, and team member contributions to discuss issues and tackle tasks more effectively.

DELIVERY METHOD: The Team Dimensions Profile was mailed to board members prior to the annual board retreat. During the first two hours of the retreat, board members participated in small groups team activity to "demonstrate" their roles and styles on a team project. After the team activity, the Z-Process roles were discussed. Board members identified the role they played during the activity, and the profile was reviewed with the entire group. Areas of team strength and developmental areas were identified.

RESULTS: Today, board members are still talking about the benefits of the information they learned about themselves and others. Additionally, board members are using the language from the profile as they "question" and "challenge" each other during the meetings. As a result, meetings are less confrontational and tension has been reduced.

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